Returns & Refunds

At Zavellio™, we want you to feel comfortable and confident when placing an order with us. We understand that sometimes a purchase may not work out as expected, so we’ve created the following policy to explain our return, exchange, and refund procedures.

1. Our 30-Day Return Window

You may submit a return request within 30 days of receiving your order.

To qualify for a standard return, the product must generally meet the following requirements:

• Be in the same condition in which it was delivered

• Be unused and unworn, where applicable

• Include all original tags and accessories

• Be returned in its original packaging

• Include valid proof of purchase or order information

Products that show signs of use, damage caused after delivery, or missing original components may not qualify for a return.

2. Requesting a Return

Before sending any product back, please contact our customer service team at:

service@zavellio.com

When contacting us, please provide your order number and a brief explanation of your return request.

After your request has been reviewed and approved, we will provide you with the appropriate return instructions and, when applicable, a return shipping label.

Please do not send products back without receiving return authorization from our customer service team first. Unauthorized returns may not be accepted or processed.

For any questions about your eligibility before starting a return, you can contact us at service@zavellio.com.

3. Damaged, Defective, or Incorrect Products

We recommend checking your order shortly after it arrives.

If you receive a product that is damaged during delivery, defective, or different from what you ordered, please contact us as soon as possible.

Include your order information along with clear photographs of the product and packaging when relevant. Our customer service team will review the situation and work with you toward an appropriate solution.

4. Products That Cannot Be Returned

For safety, hygiene, regulatory, or product-specific reasons, certain products may not be eligible for return.

These may include:

• Perishable products, including certain food or plant-based goods

• Customized, personalized, or made-to-order products

• Personal care, beauty, or hygiene products once opened or used

• Hazardous materials, flammable substances, liquids, or gases subject to shipping restrictions

• Gift cards

• Items specifically marked as final sale

Unless otherwise required by applicable law, original shipping charges paid at checkout are generally non-refundable.

If you are uncertain whether your Zavellio™ product is eligible for return, please contact our customer service team before sending anything back.

5. Exchanges

If you would like a different product, model, size, or variation, the most efficient option is generally to complete a return for the original eligible item.

Once your return has been accepted, you may place a separate order for the product you prefer.

This approach helps ensure that your replacement selection can be processed without unnecessary delays caused by inventory availability.

6. European Union Customers – 14-Day Withdrawal Right

Customers whose orders are delivered within the European Union may have the legal right to withdraw from or cancel an eligible purchase within 14 days, without providing a specific reason, subject to applicable consumer protection laws.

Returned products must generally be:

• Unused and unworn

• In their original condition

• Returned with applicable tags

• In the original packaging

• Accompanied by proof of purchase

Certain categories of goods may be excluded from the statutory withdrawal right under applicable law.

Where applicable, statutory consumer rights are separate from and are not limited by our standard 30-day return policy.

7. Refund Processing

After an eligible returned product has been received, our team will inspect it and notify you regarding the status of your refund.

If your refund is approved:

• The eligible refund amount will be returned to your original payment method

• Please allow up to 10 business days for the refund to be processed after approval

Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since you received confirmation that your refund was approved, please contact us at service@zavellio.com.

8. Return Shipping & Return Address

All returns must be authorized before they are shipped.

If your return is approved, our customer service team will provide the applicable return instructions and shipping information. Please follow the instructions provided with your return authorization to help ensure your return is received and processed correctly.

Return / Company Information:

Con-Tech Manufacturing Inc
2200 W Fillmore St
Phoenix, AZ 85009

Phone: +16024561714
Email: service@zavellio.com

Please contact us before shipping your return. Products sent without prior authorization or without following the provided return instructions may not be accepted.

Thank you for choosing Zavellio™. We appreciate your business and will do our best to make the return and refund process as clear and straightforward as possible.