Shipping Policy

At Zavellio™, we want every order to arrive safely and with as little hassle as possible. This Shipping Policy provides important information about order preparation, shipping costs, estimated transit times, tracking, international deliveries, and packages that may be lost or damaged during transportation.

How We Fulfill Your Order

Zavellio™ provides practical pet essentials designed to make everyday life with pets easier and more enjoyable.

To offer customers a broader selection of products while maintaining accessible pricing, orders may be fulfilled through our network of manufacturing partners and distribution facilities.

Depending on product availability and your delivery location, your order may ship directly from the fulfillment location best suited to process it.

This fulfillment model helps us:

• Offer a wider range of thoughtfully selected pet essentials

• Maintain competitive pricing by reducing unnecessary retail overhead

• Manage inventory more efficiently and reduce excess stock

• Deliver products to customers across different regions

Please note that orders containing multiple products may occasionally arrive in separate packages.

1. Order Processing & Shipping Costs

Once your order is successfully placed, our fulfillment team begins preparing it for shipment.

Standard Processing Time:
Orders are typically processed within 2–4 business days. This period may include order verification, product inspection, preparation, and packaging.

High-Volume Periods:
During holidays, promotional events, or other periods of increased order volume, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders, regardless of the delivery destination.

Business days do not include weekends or public holidays.

2. Estimated Shipping Time

Delivery speed depends on the destination, carrier operations, local transportation conditions, and other factors outside our direct control.

The timeframes above are provided as estimates and begin after an order has been processed and shipped.

Occasional delays may occur due to weather conditions, carrier disruptions, customs inspections, holidays, or unusually high shipping volumes. Estimated delivery windows should not be considered guaranteed arrival dates.

3. Tracking Your Package

After your order leaves the fulfillment facility, a shipping confirmation will be sent to the email address provided during checkout. When available, this confirmation will include your tracking information.

Please allow approximately 1–3 business days for the carrier's tracking system to display the first update after a shipping label has been generated.

A temporary lack of tracking updates does not necessarily mean your package has stopped moving. Some carriers may not scan packages at every stage of transportation.

4. International Customs, Taxes & Import Charges

International shipments may be subject to customs regulations in the destination country.

Where applicable, orders may be shipped under DDU (Delivered Duty Unpaid) terms. Customers are responsible for any import duties, customs charges, taxes, or other fees imposed by local authorities.

Zavellio™ does not control these charges and cannot determine their amount in advance.

Customs processing requirements vary by country and may occasionally result in additional delivery time. Zavellio™ is not responsible for shipping delays caused by customs inspections or clearance procedures.

5. Changes & Order Cancellations

We work to prepare orders promptly after they are submitted.

If you need to request an address correction, order modification, or cancellation, please contact us at service@zavellio.com within 12 hours of placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has already been prepared for shipment, we may no longer be able to modify or cancel it.

Please review your shipping information carefully before completing your purchase.

6. Lost or Damaged Shipments

We want your Zavellio™ order to reach you in good condition.

If Your Order Arrives Damaged

Please contact us at service@zavellio.com within 72 hours of delivery and provide clear photographs showing the damaged product and packaging.

After reviewing the information provided, we will work with you to determine an appropriate resolution. Eligible cases may receive a replacement at no additional cost.

If Your Package Is Lost During Transit

If the shipping carrier officially confirms that your package has been lost in transit, please contact our customer service team. Once the loss is verified, we will arrange an eligible replacement at no additional charge.

Questions About Shipping?

If you have questions about your shipment or an existing order, please contact us and include your order number whenever possible.

Company: Con-Tech Manufacturing Inc
Address: 2200 W Fillmore St, Phoenix, AZ 85009
Phone: +16024561714
Email: service@zavellio.com

Thank you for shopping with Zavellio™. We appreciate your business and look forward to providing you and your pets with thoughtfully selected products for everyday life.